A New Paradigm

The Business Excellence – A New Paradigm

In this era of globalization, both manufacturing and service industries face the challenge of meeting and exceeding customer expectations. In this competitive world customer retention and penetrating into new markets is a challenge. Companies are being forced to improve the way they do business in order to primarily survive and grow.

SSA Technologies has pioneered the ability to design and implement company wide change management interventions, aimed at bringing Excellence in Product Design, Manufacturing and Service Processes and seamlessly weaves them into a time-bound and result-focused deployment of improvement initiatives.

To elucidate this new paradigm, we conduct a ONE DAY SEMINAR on The Business Excellence – A New Paradigm covering the three dimensions of Business:

• Business Excellence covering Design Excellence

• Manufacturing Excellence (Lean & Poka-Yoke) and

• Service Excellence (Lean in Service)

We also highlight the methodology adapted globally to achieve excellence in the above three domains of an organisation supported with case studies.

Excellence in Customer Connect

While systems and processes make a business run on track, it is the connection between a company and its customers that can convert a good relationship into a great one. While we have technology to drive us, and we follow KRA’s and SOP’s to map an individual’s role in a company, we rarely look for customer satisfaction or customer delight. While these are platitudes that sound wonderful, they will remain clichéd until we understand what true CUSTOMER CONNECT really is.

This session will highlight not only what is the difference between the customer relationships highlighted above, but it will also show participants a practical way to establish genuine customer connect. The primary goal of the session is to get the participants to go back to their business relationships and do their bit to connect at a deeper, more meaningful level with their customers.